The Property Ombudsman
In order to be ARLA licensed, an agent must belong to a recognised Independent Redress Scheme. Each Dorset Property office is a member of The Property Ombudsman Scheme (TPO) Lettings. The TPO provides a free independent service dealing with disputes between member agents and landlords or tenants of property in the UK. Member agents must follow The Property Ombudsman Letting Code of Practice, which sets out the framework within which member agents should operate and the standards of service they need to provide for both landlords and tenants.
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